Readily Available Service
Better Animal Care

 Global Service Support

Service Solutions

With a global service network, Mindray Animal Medical provides comprehensive service solutions to our customers timely and efficiently, including customer care, technical service, spare parts support, training, etc.

Global Call Center
Mindray Animal Medical can support the worldwide service inquires in different countries and languages with a global call center network. Just call our hotline numbers for a direct line to our Customer Support Specialist. Provide the instrument serial number and a brief description of the issue, and our specialist will guide you over the phone to help fix it without any delay!

Customer Experience Survey
We are always willing to hear the voices of our customer experience towards Mindray Animal Medical's products and services. An authorized Customer Support Specialist will carry out a satisfaction survey to understand your experience for further improvement on products and services.

Technical Support
Mindray Animal Medical service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, or by any means during the entire life cycle of Mindray Animal Medical instruments.

Field Service
Mindray Animal Medical service representatives provide preventive maintenance, calibration, breakdown repair, and other field services on request.

*Field service may be provided by authorized Mindray Animal Medical service providers. The type of field services offered in different regions may vary according to local service providers.

Mindray Animal Medical has various upgrade solutions such as value-added service to meet customer’s requests in function, application or performance.

On-Demand Service
Mindray Animal Medical provides an on demand service to customers and distributors by agreement.

Warranty Extension
Mindray Animal Medical offers a warranty extension program to distributors to help control service costs and share investment risk.

*Warranty extension program may not be applicable for some models or modules. Regarding price and other detailed information, do not hesitate to contact the Mindray Animal Medical service department.
Spare Parts Support

Mindray Animal Medical keeps enough spare parts inventory for all products for at least five years after production is officially stopped.

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